Deskiit

SELF CHECK-IN AND SELF-SERVICE

Make arrival simpler. Keep support close.

Support guest check-in and check-out through a multilingual kiosk journey, with identity, payment and room-key functions scoped around compatible property systems.

Explore the arrival journeySee how it helps

Discuss availability

  1. 01

    Confirm the arrival

    Guide the guest through the relevant reservation and identity steps.

  2. 02

    Complete the configured steps

    Follow the supported payment and room-key journey for the selected installation.

  3. 03

    Support the stay and departure

    Keep staff assistance available and guide the agreed check-out steps.

Self Check-in and Self-Service

THE PROBLEM IT HELPS RESOLVE

A clear arrival. Help when it matters.

The operational challenge

Guest arrivals and departures combine information, identity checks, payment and room access. A self-service journey needs clear steps and an accessible route to the reception team when an exception requires assistance.

The Deskiit approach

Self Check-in and Self-Service includes a standalone kiosk scope with multilingual touchscreen guidance, digital ID capture and verification, check-in and check-out, payment processing and room-key issuance or retrieval. Each function depends on suitable hardware, the property’s procedures and confirmed PMS, payment and key-encoding connections.

Areas of focus

  • Multilingual kiosk guidance
  • Identity checks
  • Payment workflow

HOW IT HELPS

A guided journey from arrival to departure.

Choose the kiosk functions that fit the reception model and connected equipment.

Multilingual kiosk guidance

Guide guests through check-in and check-out on a multilingual touchscreen, with a clear route to staff assistance.

Identity checks

Include digital ID capture and verification where supported by the agreed setup and the property’s operating procedures.

Payment workflow

Bring the required payment step into the kiosk journey through a confirmed payment-service connection.

Room-key handling

Issue or retrieve compatible room keys where the PMS and key-encoding systems support the agreed connection.

IN EVERYDAY USE

Prepare. Check in. Keep assistance close.

The exact journey depends on the kiosk, connected systems and the property’s approved process.

  1. Confirm the arrival

    Guide the guest through the relevant reservation and identity steps.

  2. Complete the configured steps

    Follow the supported payment and room-key journey for the selected installation.

  3. Support the stay and departure

    Keep staff assistance available and guide the agreed check-out steps.

WHERE IT FITS

For properties with different reception models.

The guest journey should reflect how people arrive and who is available to assist them.

Hotels

Support hotel arrivals and routine guest enquiries alongside a staffed reception.

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Private Residences

Organise arrival guidance and assistance for managed residential stays where appropriate.

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Real Estate

Provide a clearer information journey for guests arriving at managed accommodation.

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BEFORE THE NEXT STEP

A few useful questions.

Does self-service remove personal assistance?

The journey should include a clear way to reach the team. Self-service can support routine interactions while staff handle questions, exceptions and situations that need personal attention.

Are identity verification, payment and room keys included?

These functions are part of the described kiosk scope. Availability depends on compatible kiosk hardware, the property’s procedures, and confirmed PMS, payment and key-encoding integrations. Each function is agreed before deployment.

What should we bring to a demonstration?

Your current arrival steps, recurring guest questions and reception operating model. These help identify where digital guidance and service access would be most useful.

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DESKIIT

Create a clearer path from arrival to assistance.

Walk us through your current reception process. We can explore where self-service fits and where personal support matters most.

Explore the arrival journey